Terms of Service

Last updated November 7, 2026

Services

These terms apply to TV mounting services booked through setuphometheater.com. By booking an appointment, requesting a quote or using this website, you agree to these terms.

Booking and confirmation

When you book online, you choose a date and time. Your booking is confirmed once we confirm the price by text. If your wall needs an add-on (such as brick, tile or stone), we text the updated total and you reply YES to confirm. Bookings that are not confirmed may be released so the time can be offered to other customers.

Prices and payment

Prices are as listed on the site, plus NC sales tax. Payment is due after the install is complete. If conditions at your home differ from what was described when booking, such as a different wall type or TV size, we will tell you the price of any extra work before we do it. You may decline the extra work.

Cancellation and rescheduling

You can cancel or reschedule at no charge up to 2 hours before your appointment by replying CANCEL or RESCHEDULE to our text, or by calling (252) 545-0011. We may need to reschedule because of weather, illness or other events outside our control, and we will contact you as soon as possible if that happens.

Your responsibilities

You must be at least 18 years old and the owner of the home, or have the owner's permission, to have a TV mounted on the wall. Please give us accurate contact and address information, have the TV at the home and out of the box, clear the area around the wall, and tell us about any known wiring, pipes or other hazards inside the wall.

Install warranty

Set Up Home Theater warrants its installation labor for 5 years from the install date. If a TV mount we installed comes loose from the wall due to our workmanship, we will re-secure it at no charge. This covers our labor only. It does not cover the TV, the mount hardware, or any failure caused by misuse, tampering, modification by others, a child hanging or swinging on the TV or mount, wall damage from other causes, or acts of God. If Set Up Home Theater LLC closes or relocates outside its service area, this warranty ends on the date of closure or relocation.

Disclaimers and limitation of liability

We perform all work with reasonable care. We are not responsible for pre-existing conditions in your home or for hidden problems inside walls that were not disclosed to us. TVs, mounts and other equipment are covered only by their manufacturers' warranties. To the fullest extent permitted by North Carolina law, our total liability for any claim related to a service is limited to the amount you paid for that service. Information on this website is provided as is, and prices and services may change without notice.

SMS Terms

By providing your mobile phone number when booking, you consent to receive booking confirmation texts and day-before appointment reminder texts from Set Up Home Theater LLC. Message frequency varies by appointment. Message and data rates may apply. Reply STOP to opt out at any time, reply HELP for help. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy at setuphometheater.com/privacy-policy for how we handle your information.

Use of this website

You agree not to misuse this website, submit false bookings or information, or try to interfere with how the site works.

Governing law

These terms are governed by the laws of the State of North Carolina.

Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they were last updated.

Contact

Set Up Home Theater LLC, call or text (252) 545-0011.